Front Office Intern (m/w/d)

Key Responsibilities:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys
in the appropriate welcome/key booklet
• Take payment from guests on arrival and departure and close their bills in compliance
with the financial rules and regulations
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests, maximizing the Hotel revenue
• Ensures that the Front Desk and Front Desk Lounge is manned, operationally prepared
and stocked at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to
anybody
• Update all information given by guests on the Registration Card on check-in into the PMS
system making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and
perform regular bucket-checks
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport/valid ID of every guest on arrival and save the data correctly for the CID
Report